For the purposes of policy, personal information means information about an identifiable individual, exceeding what is normally on a business card or in a telephone book, i.e. name, title, business address or telephone number. Any reference to a Guest within this policy is in reference to personal information and not business information.
Variety Hotels has implemented policies and procedures to give effect to the principles, including:
1. Implementing procedures to protect personal information.
2. Establishing procedures to receive and respond to complaints and inquiries in connection with the collection, use and disclosure of personal information by Variety Hotels.
3. Training staff and communicating information to staff about Variety Hotels’s policies and procedures.
4. Developing information to explain Variety Hotels’s policies and procedures to Guests. These principles are explained in more detail below:
Variety Hotels will identify and document the purposes for which it collects personal information. Only personal information that is necessary for those identified purposes will be collected. If Variety Hotels intends to use the personal information that has been collected for a new purpose, this new purpose will be identified and consent for such new purpose will be obtained from the Guest to which the personal information relates prior to using such personal information. Variety Hotels shall only collect, use and disclose personal information about Guests for the following purposes:
The knowledge and consent of Guests is required for the collection, use or disclosure of personal information, except when inappropriate, including where permitted or required by law. Variety Hotels will seek consent for the collection of personal information at the time of collection, wherever possible.
Variety Hotels will make a reasonable effort to ensure that Guests are advised of the purposes for which the personal information being collected will be used, and will state the purposes in a manner that will allow Guests to reasonably understand how their personal information will be used or disclosed by Variety Hotels.
Consent may be obtained in a variety of ways, for example, through contracts and registration forms, orally by telephone or by electronic media, depending on the circumstances and the type of personal information being collected, and in particular, on the sensitivity of the personal information. The reasonable expectations of Guests will be considered when obtaining consent. For example, where Guests provide their names and addresses for mailing and billing purposes, they should reasonably expect that this information would also be used for sending out Guest Satisfaction Surveys, where the choice to respond is the Guests'.
In certain circumstances, personal information can be collected, used or disclosed without the knowledge or consent of the Guest. For example, legal, medical or security reasons may make it impossible or impractical to seek consent. Seeking consent my be impossible or inappropriate when there is an emergency threatening the Guest's life, health or security, or where the Guest is a minor, seriously ill or mentally incapacitated.
Although information may be publicly available, Variety Hotels may provide personal information to its lawyers, advisors, agents and/or third parties to collect a debt, comply with a subpoena, warrant or other court order, to a government institution requesting the information upon lawful authority, or as may be otherwise required by law. In all cases, proper internal authorization for disclosure procedures will be followed.
The use of Variety Hotels will be considered consent to collect, use and disclose personal information for stated purposes.
Consent may be withdrawn by a Guest by providing reasonable notice to Variety Hotels to the Privacy Officer. Variety Hotels will inform the Guest of any implications of such withdrawal. Any withdrawal of consent will still allow Variety Hotels to use and disclose a Guest's personal information in order to collect or enforce payment of amounts owing as a result of a Guest's previous or continuing use of the Resort. Subsequent use of the Resort will automatically provide consent for the collection, use, disclosure and retention of personal information.
The collection of personal information will be limited to that which is appropriate in the circumstances. Variety Hotels collects some information about prospective guests using technology, so it may not be readily apparent to prospective guests that it is being collected. For instance, when a prospective guest comes to our site a prospective guest's IP address is collected so that we know how many visits we have had by separate individuals. An IP address is often associated with the place from which a prospective guest enters the Internet like their Internet Service Provider (ISP), their firm or company or their university. This information is not personally identifiable.
Variety Hotels may use "cookie" technology to obtain non-personal information from its online visitors for certain purposes. The cookie is stored on their computer to allow them to get back into certain areas of the website with as minimal delay as possible. We do not extract personal information in this process nor do we disclose this information. Cookies are a tool to allow us to update and improve our sites.
Variety Hotels will not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the guest or as required by law. Personal information cannot be used or passed on in a manner inconsistent with the identified purpose.
Variety Hotels may disclose a Guest's personal information to third parties retained by Variety Hotels for the purposes of billing such a Guest for the use of Variety Hotels and to collect and enforce payment of amounts owing by such Guests.
Certain Variety Hotels employees and third party agents may be given access to a Guest's personal information collected by Variety Hotels in so far as their duties require access for the purposes outlined. Variety Hotels employees and such third party agents are governed by a non-disclosure agreement prohibiting disclosure or use of any confidential or personal information for any purposes other than the stated purposes.
Personal information that has been used to make a decision about a Guest will be retained in accordance with the Variety Hotels document retention guidelines. Personal information that is no longer required will be destroyed, erased or made anonymous. Variety Hotels retains personal information of a Guest only for as long as it is required for Variety Hotels’s business purposes or as required by federal and provincial laws.
Variety Hotels will take reasonable steps to ensure that the personal information under its control is as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used. Variety Hotels will not routinely update personal information, unless such a process is necessary to fulfill the purposes for which the information was collected. Variety Hotels will take reasonable steps to ensure that personal information that is used on an ongoing basis, including personal information that is disclosed to third parties, is accurate and up-to-date.
Access to a Guest's personal information on record with Variety Hotels may be requested by that Guest in order to review and amend their personal information, as appropriate. In circumstances where personal information has been provided by a third party, Variety Hotels will refer the Guest to that party. It is the responsibility of the third party to maintain accuracy of the personal information that is provide by them. To access your personal information, refer to "How to contact us".
Variety Hotels will take reasonable steps to protect personal information through security safeguards appropriate to the sensitivity of the personal information. Team Members of Variety Hotels who have access to personal information will be made aware of the importance of maintaining the confidentiality of personal information. Security safeguards protect against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
Variety Hotels will inform Guests who make inquiries or lodge complaints of the existence of the relevant complaint procedures. Variety Hotels will investigate all complaints, and if a complaint is justified, Variety Hotels will take appropriate measures, including amending policies and procedures.
89 AIA Capital Center 11th Floor, Room 1104,
Ratchadapisek Road, Kwaeng Dindaeng,
Khet Dindaeng, Bangkok 10400.
Tel. +66 2040 0700-3
Fax. +66 2040 0704